Email us directly
For anything you'd like to send us, the fastest route is email:
We aim to respond within two business days. Please include enough detail (URLs, screenshots, what you expected vs. what happened) so we can help you on the first reply.
What to write about
- Bug reports — what tool, what host, the exact error message or screenshot. We love bug reports.
- Feature requests — which tool or dashboard feature you want, and the use case. We prioritize features developers actually need.
- Account questions — password resets, monitor migration, billing queries. Email from the same address as your account so we can verify.
- Abuse reports— if you believe a monitor or a tool query is being used against your infrastructure, write us with the timestamps and we'll investigate.
- Privacy & data requests — see our Privacy Policy for the data-rights process.
- Press & partnerships— we're open to collaborations with hosting providers, registrars, and dev-tool platforms.
Response times
- Bug reports and account questions: usually within 1 business day
- Feature requests and general feedback: within 2 business days
- Press and partnership enquiries: within 3 business days
Hours are UTC+5:45 (Nepal Standard Time). Messages received over the weekend are answered the next business day.
Before you write
A lot of common questions are already answered elsewhere on the site:
- New to the platform? About SiteWatch covers what it does and how it works.
- Want to try the free tools? Domain check, DNS, SSL, HTTP, curl, ping, port scan.
- Reading the legal small print? Terms of Service and Privacy Policy.